Because life doesn’t always go to plan.

Every Smitten Membership includes Emergency Response benefits at no additional cost. Whether you’re a homeowner, business owner, franchise operator or body corporate manager, you’ll have peace of mind knowing help is available when unexpected situations arise.

Included With Every Membership

All active Smitten members receive:

* Priority emergency scheduling
* Emergency Response attendance when a qualifying event occurs
* Property make-safe assistance
* Fallen branch and storm debris removal
* Property access restoration
* Annual emergency readiness assessment

What’s Included?

Each membership includes up to:

* 2 Emergency Response event per membership year
* Up to 2 labour hours included per event
* Standard tools and equipment
* Basic green waste removal

What Qualifies?

Emergency Response services are designed for unexpected situations requiring urgent attention, including:

* Fallen trees or branches
* Storm debris clean-up
* Access blockages
* Property safety hazards
* Weather-related property damage
* Urgent make-safe works

Additional Works

Where specialist equipment, machinery, skip bins, excessive waste removal, arborists, contractors or labour beyond the included allowance is required, additional charges may apply and will be quoted before works proceed whenever practical.

Our Commitment

When you’re a Smitten member, you’re more than just a customer.

You’re part of the Smitten family.

When life throws the unexpected your way, we’ll do everything we reasonably can to help restore safety, presentation and peace of mind as quickly as possible.